Payment Policy

Effective Date: January 17, 2025

At Prestige Gemer, we aim to provide a secure, seamless, and easy payment process for all our customers. This Payment Policy outlines the accepted payment methods, how payments are processed, and important information regarding payment for your jewelry purchases. By completing a transaction on our website, you agree to the terms and conditions of this policy.

1. Accepted Payment Methods

We accept the following payment methods to ensure a secure and convenient shopping experience for our customers:

  • Credit and Debit Cards: We accept payments from major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: You can use PayPal to complete your purchase securely and easily.

  • Other Payment Methods: Depending on availability, we may offer other secure payment methods such as Apple Pay or Google Pay.

Payments are processed in U.S. dollars (USD).

2. Payment Processing

  • Authorization: Once you place an order, your payment method will be authorized to ensure the validity and availability of funds. Once authorized, we will proceed with processing your order.

  • Payment Capture: We will capture the payment at the time your order is shipped. This means the funds will be deducted from your payment method when your jewelry is dispatched.

  • Order Confirmation: After a successful payment, you will receive an order confirmation email containing your order details, including the items purchased and the total amount paid.

  • Payment Declines: If your payment is declined, we will notify you immediately and allow you to provide updated payment information. In the event that we cannot process your payment after multiple attempts, your order will be canceled.

3. Security of Payment Information

At Prestige Gemer, we prioritize the safety and privacy of your financial information. We use advanced security measures to ensure the protection of your data:

  • SSL Encryption: All sensitive payment information is encrypted using Secure Socket Layer (SSL) technology, which ensures that your details are securely transmitted.

  • PCI-DSS Compliance: We comply with the Payment Card Industry Data Security Standard (PCI-DSS) to ensure the highest level of security when handling your payment information.

4. Billing Information

We require that you provide accurate billing information, including your name, address, and payment details. This is necessary to verify your payment and to process your order correctly.

  • Billing Address Verification: To reduce the risk of fraud, we will verify your billing address with your payment provider. If there are any discrepancies, the transaction may be declined, or you may be asked to provide additional details to confirm your order.

5. Sales Tax

Sales tax will be applied to orders in accordance with the tax laws of the state or locality to which the order is shipped. The applicable sales tax will be calculated during checkout and displayed before you confirm your order. The final price shown will include the sales tax.

6. Refunds and Adjustments

  • Refunds: In case of returns or order cancellations, refunds will be processed to the original payment method used during the purchase. Please review our Refund and Returns Policy for more information on how returns are processed.

  • Payment Adjustments: If you notice any discrepancies with your payment or charges, please contact us immediately. We will review the issue and make the necessary adjustments to your order or payment.

7. Payment Issues

If you experience any issues while making a payment or have questions about the charges on your order, please contact us for assistance. We are here to help resolve any concerns or payment-related problems.

8. Changes to Payment Policy

We may update or modify this Payment Policy from time to time. Any changes will be reflected on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about any updates.

9. Contact Us

If you have any questions, concerns, or need assistance regarding your payment, please reach out to us:

Prestige Gemer
1595 Masonic Hill Road,
Little Rock, Arkansas,
United States

Phone: 501-604-7730
Email: info@prestigegemer.com
Website: prestigegemer.com

Thank you for shopping with Prestige Gemer! We are committed to providing you with a secure and convenient payment experience. Should you have any questions or need help, our customer support team is always available to assist you.