Shipping Policy
Effective Date: January 17, 2025
At Prestige Gemer, we are committed to providing a smooth and efficient shopping experience for all our customers. This Shipping Policy outlines the steps involved in processing, shipping, and delivering your jewelry orders. By purchasing from our website, you agree to the terms and conditions of this policy.
1. Shipping Locations
We offer shipping to U.S. addresses only. Currently, we do not offer international shipping. Please check back in the future for any updates regarding international shipping.
2. Order Processing Time
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Order Processing: All orders are processed within 1-2 business days from the time the order is placed. Business days are Monday through Friday, excluding holidays.
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Order Confirmation: After placing your order, you will receive an email confirmation with the details of your purchase. Once your order is shipped, we will send you a shipping confirmation email with tracking information.
3. Shipping Methods and Delivery Times
We offer various shipping options to ensure timely delivery of your jewelry. The available shipping methods and estimated delivery times are as follows:
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Standard Shipping:
- Estimated delivery time: 5-7 business days.
- Cost: Calculated at checkout.
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Expedited Shipping:
- Estimated delivery time: 2-3 business days.
- Cost: Calculated at checkout.
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Overnight Shipping (Next Business Day):
- Estimated delivery time: 1 business day.
- Cost: Calculated at checkout.
Please note that shipping times are estimates and can be affected by factors such as weather conditions, holidays, or carrier delays.
4. Shipping Rates
Shipping costs are calculated based on the weight, size, and destination of your order. You can see the shipping cost during checkout before completing your order.
We offer the following options:
- Free Standard Shipping on orders over $100 (within the U.S. only).
- Flat-rate Shipping on orders under $100, with the exact rate determined during checkout.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the progress of your order on the carrier’s website.
If you do not receive tracking information, please check your spam folder or contact us at info@prestigegemer.com.
6. Shipping Delays
While we make every effort to ensure that your order arrives on time, there are factors beyond our control that may cause delays, including:
- Inclement weather or natural disasters
- Shipping carrier delays
- High order volume during holiday seasons or sales events
- Unexpected disruptions in supply chains
If any significant delays are expected, we will notify you as soon as possible.
7. Incorrect Shipping Information
Please ensure that all shipping information, including your address, is accurate and complete when placing your order. Prestige Gemer is not responsible for delays or issues caused by incorrect or incomplete shipping details.
If you realize there is an error in your shipping address after placing your order, please contact us immediately at info@prestigegemer.com. We will do our best to correct the address before shipment.
8. Lost or Damaged Items
In the unlikely event that your package is lost or damaged during shipping, please contact us within 7 days of receiving your order. We will work with you and the carrier to resolve the issue.
- Lost Packages: If the shipping carrier confirms the package is lost, we will either send a replacement or issue a refund, depending on the situation.
- Damaged Items: If your order is damaged upon arrival, please take photos of the damage and email them to us along with your order number. We will assist in processing a replacement or refund.
9. Returns Due to Shipping Issues
If your order is lost or damaged during shipping, please refer to our Refund and Returns Policy for further details on how to initiate a return or request a replacement.
10. Contact Us
If you have any questions or concerns regarding shipping, please do not hesitate to contact us:
Prestige Gemer
1595 Masonic Hill Road,
Little Rock, Arkansas,
United States
Phone: 501-604-7730
Email: info@prestigegemer.com
Website: prestigegemer.com
Thank you for shopping with Prestige Gemer! We are dedicated to providing a secure, reliable, and efficient shipping experience. Should you have any questions or need further assistance, our customer support team is always here to help.
