Refund and Returns Policy

Effective Date: October 2024

At Prestigegeme Store, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your item, our Refund and Returns Policy outlines the steps you can take to return or exchange your purchase.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • The return request must be initiated within 30 days of the purchase date.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Sale items
  • Items marked as final sale
  • Personal care products that have been opened or used

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at 501-604-7730 or email us at info@prestigegemer.com to inform us of your intent to return an item. Please provide your order number and the reason for the return.

  2. Pack Your Item: Carefully pack the item in its original packaging, including all accessories and documentation.

  3. Shipping the Return: You will be responsible for the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your returned item is received.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above. After we receive your returned item, you can place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at 501-604-7730 or info@prestigegemer.com. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to reach out to us:

Thank you for shopping with Prestigegeme Store! We appreciate your business and are committed to ensuring your satisfaction.